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Refund Policy

Last Updated: January 9, 2026

1. Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase
• This is your first subscription purchase (not a renewal)
• You have not violated our Terms of Service or Acceptable Use Policy
• Your account has not been suspended or terminated for abuse

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Requests made after the 7-day refund period
• Subscription renewals (only initial purchases are eligible)
• Accounts terminated for Terms of Service violations
• Accounts used for spam, abuse, or illegal activities
• Partial refunds for unused subscription time
• Change of mind after the refund period expires

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@voltweb.com
2. Include your account email and transaction details
3. Provide a brief reason for your refund request
4. Wait for confirmation from our team (usually within 24-48 hours)

4. Refund Processing Time

Once your refund is approved:

• Refunds are processed within 3-5 business days
• The refund will be credited to your original payment method
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund is processed

5. Subscription Cancellation

If you wish to cancel your subscription without requesting a refund:

• You can cancel anytime from your account settings
• Your PRO features will remain active until the end of your current billing period
• No refund will be provided for the remaining subscription time
• You will not be charged for subsequent billing periods

6. Service Issues

If you experience technical issues or service disruptions:

• Contact our support team immediately
• We will work to resolve the issue promptly
• Extended outages may qualify for service credit or refund consideration
• Refund eligibility will be evaluated on a case-by-case basis

7. Fraudulent Purchases

If you believe a charge was made fraudulently:

• Contact us immediately at support@voltweb.com
• We will investigate and take appropriate action
• Fraudulent charges will be refunded in full
• We may request additional verification for security purposes

8. Chargebacks

Please contact us before initiating a chargeback with your bank:

• Chargebacks should be a last resort
• We are committed to resolving disputes fairly and quickly
• Chargebacks may result in immediate account suspension
• Excessive chargebacks may result in permanent account termination

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of VoltWeb after changes constitutes acceptance of the modified policy.

10. Contact Information

For refund requests or questions about this policy, please contact:

Digivolt LLC
Email: support@voltweb.com
Subject: Refund Request